NHS England Surrey/Sussex Area Team

As from 1st April 2015 NHS England Surrey and Sussex Area Team has become NHS England-South (South East) and includes Kent.

NHS England – South (South East)

Community Pharmacy Team


2nd floor York House, 18-22 Massetts Road, Horley, Surrey RH6 7DE

(Calls to 0113 landlines will be charged at your provider’s local rate)


Lise Martinez Gonzalez

Business Support Administrator

0113 82 54708 lise.martinez@nhs.net

Mike Hedley

Contract Manager

0113 82 54714 07795 685256 m.hedley@nhs.net

Amanda Marshall

Contract Officer

01273 403618

07909 097666


Julie Currie

Commissioning Assistant

0113 82 54700 julie.currie2@nhs.net

Anna Waterhouse

Commissioning Assistant

0113 82 50633 anna.waterhouse@nhs.net

Linda Barnard

Commissioning Assistant

0113 82 48524

07824 460546


Amanda Price

Commissioning Assistant

0113 82 54660

07795 685038


Kevin Oliver

Probity Manager

0113 82 50643



Leon Whiting

Probity Officer

01273 403528 leonwhiting@nhs.net


All local enquiries:




Specials COCs/COAs

PREM1 forms & PREM2 (MUR) applications

MUR certificates

Responsible pharmacist monitoring records

Unexpected/emergency closures, applications to change core and supplementary hours

Bank holiday and out of hours rotas

MUR and NMS quarterly reports

Annual Summary of Complaints reports


Payment Enquiries:




Pre-reg applications, ETP/EPS, invoices and payment issues, etc.





Pharmacy forms, opening hour information by county, bank holiday opening hours, links to various useful areas.


NHS England


All national enquiries: (General enquiries, complaints, & Freedom of Information Act requests) 0300 311 22 33 england.contactus@nhs.net
SEAP: (Support, Empower, Advocate, Promote – provide independent advocacy services to help resolve issues or concerns about health and well-being) 0330 440 9000 info@seap.org.uk


Fraudulent Prescriptions & Counter Fraud Reporting

NHS Protect

Online reporting system

0800 028 40 60





Controlled Drugs Accountable Officer for CD destruction

& raising local fraud alerts (forged/stolen prescriptions)

Accountable Officer:

Sue Carter

Sue Carter, NHS England South (South East) Controlled Drugs Accountable Officer


Kent: cd.kent@nhs.net

Surrey and Sussex: England.surreysussex-cds@nhs.net


·      Controlled Drug destruction requests: you will be contacted within 4 weeks to confirm arrangements.

·      Reported incidents: details will be recorded for trending and recording purposes. If further information is required you will be contacted.

·      Private Controlled Drug prescription pad requests:take 2-3 weeks to process.

·      Other issues: will contact within 2 working days.


Re urgent emails: call  on 03000 424127 or 07507 779630

If it cannot wait until the next working day please call Carole Boarer 07919 413944 or Sue Carter 07917 262609



Primary Care Support England (PCSE)

Pharmaceutical administration: new pharmacy/relocation applications

PCSE General Enquiries:


PCSE Enquiries, PO Box 350, Darlington DL1 9QN

Tel: 0333 014 2884

website: http://pcse.england.nhs.uk


Pharmaceutical administration
New pharmacy/relocation applications, change of ownership, address:



PCSE are aware of an issue some people experience when emailing their main enquiry email pcse.enquiries@nhs.net

Where users request a read receipt for emails the auto reply they receive indicates that the email has been deleted without being read, causing understandable confusion and concern for some users. Please be assured that these emails have not been deleted and will have been directed to the correct team in PCSE to read and action.

Unfortunately, they are currently not able to fix this issue. They are waiting on some new functionality being introduced to NHS mail 2 within the next couple of months, which they expect to resolve this issue.